1. You Forgot Your Password

If you know you activated your NWU account, but you have forgotten your password, follow these forgotten password instructions.

- - Your username is your NWU email address. (If you've forgotten your NWU email address, your high school teacher can look it up on their roster in Self-Service.)
  - Email option: Check for an email from do-not-reply@nebrwesleyan.edu. (This message is sent to the email address you used during registration; if you registered more than once, check all email addresses used. Look in your SPAM/JUNK folder as well.)
    - - Be patient. If you don't get the reset email right away, wait a few minutes. If you have the reset email sent multiple times, only the link in the most recent email will still be active.
  - Phone or Okta Verify options: You will need to have set up these options in Okta after activating your account. If you did not activate your account or set up these options, they will not work.
  - We DO NOT recommend using the security questions option. This process often fails, and after five failed attempts, an NWU CSIT administrator must assist you in unlocking your suspended account.

2. You Need to Change Your Password (Expiring Password)

You can change your password using these instructions: Change Your Password.

If you are receiving notices that your password will be expiring: You can log in to your account and change your password using the link above.

If your password has already expired: The next time you log in to your account, enter your "expired" password. You will then be prompted to create a new password.

If you forgot your old password: Follow the instructions under #1 above to reset your password.

3. You Can't Reset Your Password

These are the common issues we find when students are unable to reset their password.

Account is not active

If you never activated your account, you will not be able to receive any password reset emails (or texts, security question, etc.).

Email Wesleyan Honors Academy staff to request a new activation link.

Wrong username

You must use your NWU email address as your username, ending in "@nebrwesleyan.edu" -- double-check your spelling.

Don't know your NWU email address?

- - - Your username was emailed to you in your account activation email.
    - Your high school teacher can also view your NWU email address on their roster in Self-Service.

Wrong recovery email address

It's possible the email address you THINK the password reset is going to isn't the one you used when registering – especially if your first NWU registration was in a previous year.

Check the spam folder in any email address you may have used in registration. Also ask your parents to check their email.

Issues with email account on your phone

If you are checking for the password reset email on your phone, there may be a syncing issue due to the settings in your email app. Verify that your phone is loading new messages as they are received by having someone send you an email. If you don't see the latest emails in your account, try logging in through the internet browser on a computer with an active internet connection.

4. You Need to Contact CSIT Support

If you are directed to contact CSIT support to reset your password, it's because your account may have been locked due to too many password attempts or other flagged activity. CSIT will need to verify the reason your account is locked before sending you a reset link. See below for their contact information.

If none of the above options help you to access your account, you can reach out to the Wesleyan Honors Academy office or contact CSIT for tech support.

To contact CSIT, call 402-465-7777 from 8-5 Monday-Friday. If you need to leave a message, be sure to...

1. 1. Clearly state your first and last name,
  2. Identify yourself as an Honors Academy student, and
  3. Provide a call-back number.